Thank you for choosing 24x7 Vape. We aim to provide a smooth and seamless shopping experience. Below are our shipping policies to help you understand our processes better.
AGE OF MAJORITY
All of our packages are shipped using age verification services provided by our courier partners to ensure that every person placing an order with us adheres to the age of majority to purchase tobacco, nicotine and/or related products in their respective jurisdiction. Please see our return section for more information regarding underage orders.
Local Delivery (Toronto)
- We offer same-day local delivery for orders placed before 3 PM EST within the Toronto area.
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Delivery Fees:
- Orders below $40: $4.99 flat fee.
- Orders $40 and above: Free local delivery.
- Orders placed after 3 PM EST will be delivered on the next business day.
Free In-Store Pickup
- We offer free pickup at any of our locations listed below.
- Orders will be ready for pickup within 2 hours of placing an online order.
- You’ll receive a notification when your order is ready for pickup.
Our Locations
We proudly serve the Toronto area through our four convenient locations:
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24x7 Vapes - Wellesley Street East (24 hours)
74 Wellesley St E, Toronto, ON M4Y 1H2
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24x7 Vapes - Rogers Road - York (24 hours)
500 Rogers Rd, York, ON M6M 1B3
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24x7 Vapes - Harbourfront - Queens Quay (24 hours)
650 Queens Quay W, Toronto, ON M5V 3N2
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Vape Culture by 24x7 Vapes - Toronto - York
761 Jane St, York, ON M6N 4B4
Feel free to visit any of our stores, or order online for delivery.
Shipping Across Canada
- We use Canada Post for shipping outside the local delivery area. Shipping rates vary based on the destination and will be calculated at checkout.
- Delivery times are based on Canada Post's estimated delivery schedule and may vary depending on your location.
Order Processing
- Orders are typically processed within 1-2 business days.
- You will receive a confirmation email from support@24x7vapes.ca with your order details upon successful checkout.
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Processing times may be longer during holidays or special promotions.
Order Tracking
- Once your order is shipped, you will receive an email from support@24x7vapes.ca with a tracking number to monitor your shipment.
- You can track your order directly on the Canada Post website using the provided tracking number.
Order Discrepancies
- If there are any issues with your order (e.g., missing items, damaged products), please contact us within 48 hours of receiving your shipment.
- Provide your order number, photos of the packaging, and a description of the issue to help us resolve it quickly. Reach us at support@24x7vapes.ca.
Returns & Exchanges
- For health and safety reasons, we do not accept returns on vaping products. However, if you receive a defective product, contact our customer service team at support@24x7vapes.ca for assistance.
Additional Information
- Orders may be subject to additional verification steps if any issues arise during processing.
- We are not responsible for shipping delays caused by Canada Post or other factors outside our control.
- Shipping emails, along with order confirmation, will come from support@24x7vapes.ca. Please ensure this email address is added to your contacts to avoid missing important updates.
- Our policies are subject to change without prior notice. Please review our terms regularly for updates.
For any questions or concerns, feel free to contact our customer service team at support@24x7vapes.ca.
